Drumworks Ventures (Traviq) takes complaints seriously. If something has gone wrong with your booking, an invoice, your data, or any aspect of the Service, and you haven’t been able to resolve it through the regular support channels, this page is how you reach the person responsible.
1. When to escalate
Please escalate to the Grievance Officer if:
- You have written to [email protected] and have not received a response within seven (7) business days.
- The response you received didn’t resolve the issue.
- Your complaint involves personal data (under the Digital Personal Data Protection Act, 2023) or grievance procedures (under the Information Technology Act, 2000 and its Intermediary Rules).
- You believe Traviq has not complied with applicable consumer-protection law.
2. Contact
- Name: Nameet Potnis
- Designation: Co-founder, Drumworks Ventures
- Email: [email protected]
- Postal address: Drumworks Ventures, Chembur, Mumbai 400089, Maharashtra, India
Email is the fastest channel. We aim to acknowledge written grievances within forty-eight (48) hours and to resolve them within thirty (30) days, in line with the DPDP Act and IT Rules.
3. What to include
To help us act quickly, please include the following in your message:
- Your name and the company you are writing on behalf of.
- Booking reference, invoice number, or transaction ID, where relevant.
- A short, factual description of the issue and what you would like resolved.
- Copies of any prior correspondence on the issue (a forwarded email thread is fine).
Please do not include card numbers, bank account numbers, or passwords in your message. We will never ask for them.
4. What happens next
- We acknowledge receipt within two (2) business days.
- The Grievance Officer reviews the complaint and pulls in support, accounts, or our partner agencies as needed.
- We write back with a resolution, or with a clear plan and timeline, within thirty (30) days.
- If you remain unsatisfied, we will tell you about your further options, including the relevant Data Protection Board of India and consumer-protection authorities.
5. Confidentiality
Grievances are handled on a need-to-know basis. Personal data shared during a grievance is processed in line with our Privacy Policy and used only to resolve the matter.